Automation & control of telephone service tariffs
On this page
With the tabuni tariff management, you can manage tariffs with cost limits and flat rates, offering them to your clients. But is this offer lucrative for your business? Or do you incur losses every month?
Tariffs with cost limits, traditional flat rates, or flat fees for call receptions can turn out to be uneconomical.
The tabuni tariff management comes with a feature to automatically check the profitability of telephone service tariffs with cost limits, flat rates, and flat fees. If tabuni identifies a client who, according to the set parameters, is deemed „uneconomical,“ tabuni reports this client and suggests a newly calculated offer. The offer can be sent directly to the client via email.
Automatic cost verification for telephone service tariffs with cost limits.
In tariffs with cost limits, you agree with your client that certain services will be billed based on volume or usage, with a specified budget (cost limit) that should not be exceeded. This provides the client with assurances that costs cannot spiral out of control.
During the cost limit check, items restricted by the cost limit are marked with the attribute „Cost Limit.“
A tolerance value in % related to the cost limit is set.
When checking the cost limit, all items with the „Cost Limit“ attribute are cumulated. If the sum of the cumulated items is greater than the cost limit, the quantity of all cumulated items is set to „0,“ and the cost limit is invoiced.
If the cumulative sum exceeds the cost limit + tolerance, you will also receive a task with the result of the automatic cost check.
Optionally, from the task, an offer can be sent to the client. You can define the offer text yourself, using different variables. A task for follow-up is automatically created 7 days after sending the offer. From this task, you can also send an email to your client.
The text for the automatic offer creation could look like this, for example:
{1},
Unfortunately, there has been an exceeding of the agreed cost limit by more than {0}%. Therefore, you will be reclassified to a higher category for future billing periods. If you are already in category 7, we, unfortunately, cannot offer you a cost limit anymore. In that case, we will have to bill based on conversation minutes in the future.
Explanation of variables:
1 = Salutation
0 = Tolerance in %
And the text for the follow-up could be like this:
{2},
Unfortunately, we have not received a response from you to our email from {1}. Please get in touch with us!
Our message from {1}:
Unfortunately, there has been an exceeding of the agreed cost limit by more than {0}%. Therefore, you will be reclassified to a higher category for future billing periods. If you are already in category 7, we, unfortunately, cannot offer you a cost limit anymore. In that case, we will have to bill based on conversation minutes in the future.
Explanation of variables:
2 = Salutation
1 = Date of the email with the offer price
0 = Tolerance in %
Automatic Cost Verification for Telephone Service Flat Rate Tariffs.
For flat rate tariffs, a fixed amount is agreed upon with the client, billed independently of the actual usage. For this purpose, an item is assigned the key „Basic Fee,“ and this basic fee is additionally given the attribute „Flat Rate.“
For ongoing verification of whether the flat rate is sustainable or uneconomical for the contractor, a reference price/minute (related to talk time) must be specified. To calculate at what point exceeding the flat rate (in relation to the reference price) should create a task with a corresponding notice for the contractor, a tolerance value in % is needed.
Optionally, an offer to the client can be sent from the task.
The text for the automatic offer creation could look like this, for example:
{5},
We have noticed that we can no longer offer you the previous flat rate of {0}/month because the calls overall take significantly longer than assumed by us.
In the month {1}, we handled incoming calls for you with a total duration of {2} minutes. For a monthly flat rate, we need to set a price of {3} per talk minute.
To continue providing you with good service, we need to estimate a flat rate of {4} per month in the future. The price is calculated as follows: {2} talk minutes * {3} per talk minute and is rounded down to the nearest 10€ for your benefit.
If a flat rate of {4}/month is too high for you, and you believe that the call volumes will be lower in the future, we would also be happy to make an offer for a flat rate per call reception.
Explanation of variables:
5 = Salutation
0 = current price of the flat rate
1 = verified billing period
2 = total talk time for incoming calls processed for the client
3 = reference price per minute
4 = new (calculated) offer price (actual talk time * reference price = offer basis | rounding down to the nearest ten = offer price)
And the text for the follow-up could be like this:
{6},
Unfortunately, we have not received a response from you to our email from {5}. Please get in touch with us!
Our message from {5}:
We have noticed that we can no longer offer you the previous flat rate of {0}/month because the calls overall take significantly longer than assumed by us.
In the month {1}, we handled incoming calls for you with a total duration of {2} minutes. For a monthly flat rate, we need to set a price of {3} per talk minute. To continue providing you with good service, we need to estimate a flat rate of {4} per month in the future. The price is calculated as follows: {2} talk minutes * {3} per talk minute and is rounded down to the nearest 10€ for your benefit.
If a flat rate of {4}/month is too high for you, and you believe that the call volumes will be lower in the future, we would also be happy to make an offer for a flat rate per call reception.
Explanation of variables:
6 = Salutation
5 = Date of the email with the offer price
0 = current price of the flat rate
1 = verified billing period
2 = total talk time for incoming calls processed for the client
3 = reference price per minute
4 = new (calculated) offer price (actual talk time * reference price = offer basis | rounding down to the nearest ten = offer price)
Automatic Cost Verification for Tariffs with Flat Fees for Call Receptions
For tariffs with flat fees per call reception, a fixed amount for processing an incoming call is agreed upon with the client, regardless of the actual talk time. For automatic verification of whether the agreed flat fee is economical for the contractor, automatic cost verification can be activated.
For this, the item intended to serve as a flat fee for call reception must be assigned the key „Call Reception (in)“ and the attribute „Flat Fee.“
For ongoing verification of whether the flat rate is sustainable or uneconomical for the contractor, a reference price/minute (related to the talk time) must be specified. To calculate at what point exceeding the flat fee (in relation to the reference price) should create a task with a corresponding notice for the contractor, a tolerance value in % is needed.
Optionally, an offer to the client can be sent from the task.
The text for the automatic offer creation could look like this, for example:
{6},
We have found that we can no longer offer you the previous flat fee of {0} per call reception because, on average, the calls take significantly longer than we assumed.
In the month {1}, we handled {2} incoming calls with a total duration of {3} minutes for you. For a call reception flat fee, we need to set a price of {4} per talk minute.
To continue providing you with good service, we need to estimate a flat fee of {5} per call reception in the future. The price is calculated as follows: {3} talk minutes / {2} calls * {4} per talk minute. Instead of the previous per-call flat fee, we would also be happy to make an offer for a monthly flat fee. In that price, all call receptions would already be included.
Explanation of variables:
6 = Salutation
0 = current flat fee for call reception
1 = Month of cost verification
2 = Number of calls accepted during the verification period
3 = Total talk time of all accepted calls
4 = Reference price per minute
5 = New price for call reception flat fee
And the text for the follow-up could be like this:
{7},
Unfortunately, we have not received a response from you to our email from {6}. Please get in touch with us!
Our message from {6}:
We have found that we can no longer offer you the previous flat fee of {0} per call reception because, on average, the calls take significantly longer than we assumed.
In the month {1}, we handled {2} incoming calls with a total duration of {3} minutes for you. For a call reception flat fee, we need to set a price of {4} per talk minute. To continue providing you with good service, we need to estimate a flat fee of {5} per call reception in the future. The price is calculated as follows: {3} talk minutes / {2} calls * {4} per talk minute.
Instead of the previous per-call flat fee, we would also be happy to make an offer for a monthly flat fee. In that price, all call receptions would already be included.
Explanation of variables:
7 = Salutation
6 = Date of the offer email
0 = current flat fee for call reception
1 = Month of cost verification
2 = Number of calls accepted during the verification period
3 = Total talk time of all accepted calls
4 = Reference price per minute
5 = New price for call reception flat fee